Issue | Possible reason | Solution |
After turned on, without any display | The power cord Doesn’t connect or socket without electricity | Connected power plug, ensure normal voltage electrical outlet |
TV with images without Voice | Audio cable is not connected | Re-connect the Audio cable |
TV Box in MUTE state | Please press mute button to restore volume | |
Audio setting is abnormal | Please enter the audio and video Settings menu, select the appropriate sound channel and language | |
Volume is too low | Turn up the volume | |
Fail to connect the network | Cable connect is abnormal | Please reconnect internet |
Wi-Fi closed or the signal is too weak | Please restart the Wi-Fi or adjust the position of this machine | |
Controller failure | Remote control is not in the correct direction | Please aim at the front panel's ' SENSOR', then try again |
Remote control is with low battery | Please change the batteries | |
Remote control is broken | Please send it to the local maintenance station for checking | |
Display no signal | Wrong signal connection | Please connect the antenna in correct way according to the manual |
The television station has not transmit any signals | lease try again later when signal is available | |
PVR/Timeshift is invalid | USB storage device is not connected | Please ensure that the device is connected to the USB storage device |
USB devices are with insufficient capacity | Change with a USB device with sufficient capacity and try again later. | |
USB devices are not formatted yet. | Please format the USB devices and try again later. |